F.A.Q – Frequent Asked Questions
Do please read carefully before ordering. The questions which you need to ask might be answered below. If you require further information please do not hesitate to contact us.Thanks.
Q1. Who Are You & What Can You Offer Me?
HKYCGC is a leading Chinese chemical manufacturer specialized in hormone steroid powders, pre made steroid injectable liquids, peptides,pharmaceutical raw materials & its intermediates. Our company integrates R&D, producing, operating and marketing into an organic whole. We have authority of export and import, and have experience of export for more than 10 years. Our company has a strict QA&QC system and all of products are in line with the USP standard as well as enterprise internal control standard.
Q2. How Do I Know This Isn’t A Scam?
Our company are specialized in the production of steroid hormone for more than 10 years, and 95% of our products are exported to the United States, Europe, Brazil, Australia and other regions. You can check the feedback from our new and old customers. You can check if we are legitime at google maps and other business registration.We will not damage the reputation of our company for a little cash.
Q3. How to cooperate with us?
You can contact us for cooperation through the website contact information, or contact with the salesmen in our company. We will connect you about the specific detail via email within 24 hours.
Q4. How do I pay?
At present, we only accept western union ,money gram,bitcoin and T/T as payment. If you use Western Union, bank fees will be deducted in your account, which including USD35 plus total amount of 3.9%. You can select preferred payment method as you go through the checkout. As soon as you complete the checkout process, you will be emailed the instructions on how to complete your payment stage.
Once your payment is received, we will then start processing your order. To minimise the delays or even order cancellation, we advise you to complete payment stage within 24 hours from ordering.
Q5.What payment methods do you accept?
We accept any kind of payment method:Western Union,Bitcoin Bank Transfer and Money Gram.But we prefer bitcoin,which is fast and less problems.Western Union or Money Gram is also a fast,easy and secure payment method.Contact us for payment information.Bank Transfer is slow but less problems.
Q6.How do I send the payment by Western Union or Money Gram to you?
After you got our Western Union or Money Gram informations then go to your local money transfer agent or bank and do the transfer from there.You can locate your nearest Western Union or Money Gram agent by visiting their website www.westernunion.com or www.moneygram.com.It is also possible to do the transaction online on their website with your credit card.
Q7.What Is The Minimum And Maximum Amount Of Steroid Powder I Can Order At One Time?
Normally, our min.order quantity is 10g, but for some high value products, we can also do a small test order. Please feel free to contact us about the specific order.
We suggest the net weight of each package should be less than 1.5kg. But if your order quantity is more than 1.5 kg, we will split the goods into several packages and then send you separately.
Q8.How long does it take for you to prepare my goods for shipping?
We prepare the goods as soon as we confirm and received your payment of your order.
Q9.When can provide tracking number of order after payment ?
We will ship the parcels to our Shipper immediately after receipt of your payment, which will totally take us 1-2 days before the shipment. Then we will provide you the order number and will also constantly focus on the order number updates. Our shipper is the most professional in China, he knows which courier is the best to which country, and knows what name the package should use.
Q10.How can I track my order?
We will give your tracking number and page for track the order when goods are released.
Q11. Do You Ship Over The Weekend?
We use EMS,TNT,FEDEX,DHL four kinds of couriers. EMS don’t collected parcels over the weekend. The packages can be shipped out normally before 5:00 p.m in Beijing time if you choose to ship by TNT or FedEx.
Q12.Where can you ship to?
We ship worldwide with success.This is with guarantee and we offer one free re-ship in case it is lost.
Q13. How Long Is The Whole Process Of Ordering And Shipping?
Paid orders are processed and dispatched the same day and delivered within 5-7 working days worldwide. If you live in the United States or England, you can probably receive the goods within 4-5 days. If for express other reason which delay delivery of goods, we will promptly track and communicate with you soon. Your understanding will be highly appreciated.
Q14. How about parcel delivery success rate ?
Our goods packing will not contain any hormone information and can be sent out from different areas of china. At present,the goods customs clearance rate we send to United states and Europe is 99%, As for Canada, Brazil of quite high buckle close rate area, we also have a new way to get through the customs. We also have completely re-send policy to some areas.
Q15. Is a signature required for shipping?
It depends on which express, like FEDEX, you can sign a contract with them for delivering parcels to your designated place if you are not at the shipping address, then do not need a signature. Sometimes, once packages leave our distribution they are not treated as recorded/registered shipments and therefore they don’t require any signature upon delivery. Dear customer can ask your local express company for details. We can not be 100% sure, pls understand.